Born in Napier, my hospitality career started as a porter (James Cook Hotel, Wellington) and worked up through the ranks, really beginning in London, where I spent nearly 10 years with Hilton International being Area Director Rooms Operations for Asia/Pacific & Australia, 5 years with Pan Pacific hotels as Corporate Director for Sales, Revenue and Web, and then 4 years with Kempinski Hotels as VP Distribution, Revenue Management, Web operations and eCommerce/Marketing. Broadly put, approximately 50% of my time in Hotel Operations and 50% in Sales & Marketing/Revenue/Web. I now seek a senior executive role where commercialism, creativity and most importantly - Where people count!. An organisation that fully understands that encouraged, educated, empowered people are the elements that will drive maximum business performance. Ideally a luxury Hotel or Tourism enterprise.
During this time I supported Boutique Corporation Bangkok with the establishment and setup of a new brand of hotels, including operational systems, IT Systems, Sales, Distribution, Marketing, HR and recruitment and Operational procedures for the new hotels.
Responsible for development and deployment of the Sales & Marketing Strategy for Distribution, Revenue Management, Web and eCommerce, Micros Fidelio Integrated Central Systems including ORS, OCIS, OWS, SFA, Reservations Worldwide, Voice, eMarketing, IDeaS Revenue Management system and Third Party system integration.
Overall responsibility for Kempinski Pricing Strategy, Market positioning, Rate and product distribution, Third Party B2B and Direct Internet B2C revenues, including Negotiation, Contracting, Inter-facing and overall contract deployment and revenue production.
Determining and communicating unit revenue targets, including 5 year revenue projections, within the context and guidelines of the overall company strategy. 1.5BNZD per Annum
Create an “Entrepreneurial” culture within the company for Sales and Revenue across all revenue centres to include Pricing, Market positioning, Market penetration and business conversion. Including creation of Group Services within the Management Agreements.
Start up of new division of the Company providing services to hotels and hospitality industry, primarily distribution, web, GDS and CRS connectivity and bringing independent hotels together in a collective Sales & Marketing Alliance
I was brought on with Cairnhill Group to start a new initiative which later the Chairman elected not to continue
Primarily responsible for the Sales & Marketing model (competitive methods) including: E-distribution & marketing, global hotel alliance and business acquisition & retention and customer relationship management models
Overseeing Sales operations for all Pan Pacific Hotels including recruitment, targets, business plans and day-to-day sales operations and activities
Overseeing Regional Sales operations for all Pan Pacific Hotels including recruitment, targets, business plans and day-to-day sales operations and activities
Overseeing all Information Technology developments including GDS, Internet, Website design and Website Management
Establishment of a Revenue Manager and Revenue Management culture within all Pan Pacific Hotels and Resorts
Creation and execution of all E-Marketing activities for Pan Pacific Hotels & Resorts
Overseeing day to day operations of Central Reservations and Hotel Reservations including associate recruitment, education and operating standards for Reservations
Development and Implementation of the rooms operational standards and revenue management standards for Pan Pacific
Overseeing Information technology to include Delphi, Fidelio PMS, TRUST GDS, SRS World-booker WBE and Fidelio CRS/CIS. Introduced roll-out of TRUST Voyager CRS
Contracting and co-ordination of all Marketing / Partner alliances and programmes, including global SRS marketing agreement and credit card programmes
Various Roles with Hilton International including, Receptionist, Front Office Manager, Area Director Rooms Operations (Asia Pacific Australia), Training Director Micros Fidelio, Resident Manager Dubai Hilton.